TERMS & CONDITIONS
Last updated: 1 September 2026
These Terms and Conditions apply to cleaning services provided by Clean AO. By requesting, booking or using our services, you agree to these Terms and Conditions.
Our Services and Quotes
Clean AO provides residential cleaning, window cleaning and additional cleaning services across selected areas of Sydney, NSW. Services are subject to availability and may vary depending on the property, accessibility, condition of the area being cleaned and the service agreed upon.
Quotes are based on the information provided by the customer at the time of enquiry. Customers are responsible for providing accurate information about the property and cleaning requirements. If the property or work required is significantly different from the information provided, we may discuss and agree to a revised price before completing additional work.
Bookings and Acess to the Property
A booking is considered confirmed once Clean AO has confirmed the date, time, service and agreed price with the customer. Requested dates or times are not guaranteed until confirmation has been provided.
Customers must ensure that our cleaner has safe and reasonable access to the property at the agreed time. If nobody will be home, access arrangements must be organised beforehand. If we cannot access the property, this may be treated as a late cancellation.
Preparin for your Clean and Payment
Customers should remove excessive clutter and personal belongings from areas that are scheduled to be cleaned.
This allows our cleaners to focus their time on cleaning rather than organising personal belongings.
Payment must be made using the payment method agreed upon when the booking is confirmed. Any applicable pricing, additional charges or payment requirements will be communicated before or during the booking where appropriate.
Cancellations & Rescheduling / Additional Services
We understand that plans change. We ask customers to provide at least 24 hours' notice when cancelling or rescheduling a booking. Late cancellations or failure to provide access to the property may result in a cancellation fee where this has been disclosed and agreed to as part of the booking terms.
Services outside the original booking may result in an additional charge. Where possible, we will communicate any additional costs with you before completing additional work.
Window Cleaning
Customers must inform us about any windows that are damaged, difficult to access or present potential safety concerns. Clean AO may decline to clean windows or areas that cannot be accessed safely.
Safety and Pets
We reserve the right to refuse or stop work where we reasonably believe there is a health or safety risk to our cleaners.
This may include unsafe access, hazardous materials, aggressive animals or other dangerous conditions. Customers should notify us of any known hazards before the cleaner arrives.
We love pets, but customers are responsible for ensuring pets are safely managed during the cleaning service. If a pet presents a safety risk or prevents the cleaner from completing the service, we may need to stop or modify the clean.
Damage & Breakages
Our cleaners are expected to take reasonable care while working in your home. Customers should notify us of particularly fragile, valuable or already damaged items before cleaning begins. If you believe damage has occurred during a Clean AO service, please contact us as soon as reasonably possible with details and, where available, photographs so we can investigate. Nothing in these Terms excludes liability or remedies that cannot legally be excluded under Australian law.
Cleaning Results and Customer Concerns
We aim to provide a high-quality professional cleaning service. Results can vary depending on factors including the age, condition and material of surfaces, existing stains, mould, mineral buildup or permanent damage. We cannot guarantee that every stain, mark or discolouration can be completely removed.
If you're unhappy with any part of your clean, please contact us as soon as possible after the service. We will review your concern and work with you toward an appropriate solution.
Photos and Privacy
We will not use photographs of the inside of a customer's home for marketing purposes without permission.
Where photographs are reasonably required to document the condition of an area, damage or a service issue, they will be handled appropriately.
Personal information provided to Clean AO will be used for purposes such as processing enquiries, providing quotes, managing bookings, communicating with customers and providing our services. For further information, please refer to our Privacy Policy.
Australian Consumer Law
Our services come with rights and guarantees that may apply under the Australian Consumer Law. Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
Changes to These Terms
Clean AO may update these Terms and Conditions from time to time.
The version applicable to a booking will be the terms made available to the customer at the relevant time.
Contact Us
If you have questions about these Terms and Conditions, please contact us.